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A closer look at remote-control desktop email

by David Pescovitz

From...

February 23, 2000
Web posted at: 8:35 a.m. EST (1335 GMT)

(IDG) -- Last year I raved about Research in Motion's BlackBerry wireless e-mail device. With its tiny but manageable keyboard, BlackBerry is essentially a remote control for your desktop e-mail. Of course, the whole deal depends on whether you have a Microsoft Exchange account.

Last month American Mobile's eLink Agent service brought the beauty of BlackBerry to the masses, i.e., those of us with traditional, non-Exchange, e-mail accounts.

While the RIM-developed eLink device is a BlackBerry clone, the real appeal is in the service. With a subscription to eLink Agent, messages in your main e-mail account are copied and automatically forwarded to your eLink handheld device. (Once you read them, they'll appear as having been read on your desktop, too.)

MESSAGE BOARD

Wireless

Filters established via the eLink Web site, and the option to receive just message headers, also help keep you from becoming overwhelmed with e-mail messages that aren't urgent.

American Mobile's Ardis network provides better coverage than BlackBerry's network, and better penetration through walls. But these come at a price $59.95 for eLink's unlimited plan vs. $39.99 for BlackBerry's all-you-can-e-mail service.

MORE COMPUTING INTELLIGENCE

IDG.net home page

The Standard.com

Self-destructing e-mail: pragmatic or paranoid?

American Mobile has taken the BlackBerry and run with it. But several improvements should be implemented. First, you should be able to delete e-mail from your server via the eLink. Even if you've read and dealt with an e-mail wirelessly, it will pop up on your PC annoying. Second, it would be convenient to have a Web-based button to switch off eLink's automatic forwarding. As it is, if you're stuck at the office for days at a time, your e-mail will still be pushed to your pocket.